OUR PRIVACY POLICY

Our Statement of Privacy (Updated 3/23/25)
Welcome to www.nwenergycollaborative.com (the “Site”), owned and operated by Northwest Energy Collaborative (“we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our Site or interact with us.

What Information We Collect
We only collect information that is necessary to provide our services and communicate with you.
Information You Provide Voluntarily:

• Name (first and last)

• Email address

• Phone number

• Service Address

For example: you may provide this information when you subscribe to our newsletter or contact us through the Site.

How We Use Your Information
We use your information to:

• Communicate with you and respond to inquiries

• Send newsletters or updates you request

• Improve our services

We do not use your data for any other purpose without your consent.

Who We Share Your Information With:
Your information is shared only as needed to provide our services:

• Employees and Contractors: Access is limited to those who need it to perform their duties and who are bound by confidentiality agreements.

• Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights.

• Business Transfers: If our business is sold or merged, your data may be transferred as part of that transaction.

• External Links: Our Site may contain links to other websites. We do not control their privacy practices.

How Long We Keep Your Information:
We keep your data only as long as necessary to fulfill its purpose or as required by law. We will notify you if we need to retain it longer.

How We Protect Your Information:
We use industry-standard safeguards and secure servers to protect your data. Access is limited to authorized personnel. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights:
You have the right to:
- Access: Request a copy of your personal data.
- Update: Correct or complete your information.
- Delete: Ask us to delete your data.
- Restrict or Object: Limit certain uses of your information.
Contact us at service@nwecb.com to exercise these rights.

Opting Out of Communications:
You may opt out of emails at any time by clicking “Unsubscribe” in any email. For SMS text messaging, see the Text Messaging (SMS) Terms of Use below.

Children’s Privacy:
We do not knowingly collect information from children under 13. If we learn that we have done so, we will delete the data promptly. If you believe we have collected data from a child, please contact us.

Changes to This Privacy Policy:
We may update this Privacy Policy to reflect changes to our practices or to comply with laws. The Effective Date at the top will be updated. We recommend reviewing this Policy periodically for updates.

Text Messaging (SMS) Terms of Use
By providing your mobile number and opting in to receive text messages (“Text Message Service”) from Northwest Energy Collaborative, you agree to these SMS Terms.

Use and Privacy:
We only use your mobile information to send requested messages and communicate with you. We do not share your mobile data with third parties for marketing. We may share it with trusted providers to deliver these messages.

Electronic Consent:
By opting in, you consent to receive messages electronically. You may withdraw your consent at any time by replying STOP.

Message Frequency & Costs:
Message frequency depends on how you use our services. We do not charge for this service, but your carrier’s message and data rates may apply.

Opting Out:
You can opt out at any time by replying with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. You may receive a confirmation text.
Contact for SMS Support:
service@nwecb.com | (503) 567-5551